We select and sell watches, jewelry, accessories, and gifts. We also carry out watchmaking work and assemble certain modified watches in the James Mods collection. The features of each item or service are detailed in its listing or quotation.
Using this website
You may browse our catalog and contact us with questions. You must use the website lawfully, without impairing its operation, introducing malicious software, or impersonating others.
Content and intellectual property
Text, photographs, logos, and other content belong to their respective owners or are used with permission. Reproduction or commercial use requires the relevant authorization, except where permitted by law.
Brand and manufacturer names are used to identify products. Listings indicate when a piece has been modified or assembled by JAJ.
Information and links
We aim to keep catalog information clear and up to date. Please write to us if you find an error. Advertised features and consumer rights remain enforceable.
The website may link to Wallapop or other external services. Their use is governed by their own terms and policies, without removing JAJ’s obligations as the seller.
Applicable law
Spanish law applies, without prejudice to mandatory rules protecting consumers in their country of residence. Disputes will be resolved by the competent authorities under the applicable rules.
Terms and conditions of purchase
1. The seller
Just About James is the trading name of Carmen Martha Stich Guerra, NIF 52787114K, based at Carrer d’Anselm Clavé 60, 08186 Lliçà d’Amunt, Barcelona, Spain.
You can contact us at tienda@justaboutjames.com, on +34 933 50 13 85, or via WhatsApp on +34 621 31 44 55.
These terms govern direct purchases on our website. Orders agreed via WhatsApp are subject to the terms we send before confirming the purchase, respecting the rights applicable to distance sales.
Wallapop purchases are processed within that platform under its terms. In-person purchases have their own terms, communicated in the shop. No sales channel limits your legal rights against JAJ as a professional seller.
2. Our selection
We select watches, jewelry, accessories, and distinctive finds to give or enjoy. Listings state the model, materials, dimensions, condition, and relevant features. Where applicable, we identify pre-owned items and watches modified or assembled by JAJ.
Choosing a standard color or variant does not, by itself, make a product a personalized item.
3. Availability and orders
Before confirming your purchase, check the model, variant, quantity, and address. You can correct your details on the website before completing the order. If you notice an error afterward, contact us as soon as possible.
We will send an order confirmation with the item, amount, and delivery terms. For WhatsApp orders, we provide this information in writing before requesting payment.
If an item sells out because of a simultaneous sale through another channel, we will inform you and promptly refund the amount paid. We will substitute an item or variant only with your consent.
If we find an obvious error in the price or description, we will contact you to resolve it under the applicable rules; we will not make an additional charge without your authorization.
4. Prices
Consumer prices are shown in euros and include applicable taxes. Before paying, you will see the total amount, including delivery costs and any applicable charges.
Prices and promotions may differ between the website, Wallapop, and the physical shop. The amount confirmed for your chosen sales channel applies.
5. Payment methods
You can use the payment methods enabled at checkout. The availability of card payments through Stripe, PayPal, or other methods is displayed at that stage.
For orders handled directly by JAJ, we may offer Bizum Business when available: we send a payment request to the buyer’s mobile phone, and the buyer reviews and authorizes it in their banking app. We will tell you the purpose and amount beforehand. We do not need your banking passwords or authorization codes.
If we agree on payment by bank transfer, we will provide instructions and the necessary details with the order confirmation. Preparation begins when payment is confirmed.
If you choose to buy through Wallapop, payment takes place within that platform. Wallapop’s protection depends on completing the transaction through the corresponding service.
6. Delivery
We ship website purchases to European Union destinations enabled at checkout. Methods, costs, and estimates are detailed in the Shipping policy and confirmed before payment.
Provide a complete address and check the tracking information. If you receive a damaged parcel or an incorrect item, contact us so we can handle it. Carrier incidents do not remove our legal responsibility for delivery.
7. Returns and warranty
For distance purchases, subject to applicable legal exceptions, you have 14 calendar days from receipt to notify us of withdrawal. See Returns and refunds.
The warranty and remedies for lack of conformity are described in the Warranty section. Wallapop’s terms do not replace your legal rights against the professional seller.
8. Complaints
For any issue, write to tienda@justaboutjames.com with your order details and a description of the problem. We will respond and explain the applicable procedure. You may also request the relevant official complaint forms.
9. Personal data and changes
Our Privacy policy explains how we process your data. Agreeing to a purchase does not mean consenting to advertising.
We may update these terms. Each order is governed by the version communicated when the contract was made; later changes do not alter a purchase already completed.
10. Applicable law and dispute resolution
Spanish law and the applicable mandatory consumer protection provisions apply. Consumers are not required to waive access to the court granted to them by the applicable rules.
Shipping policy
Preparation
We prepare available products at our shop and warehouse in Lliçà d’Amunt, Barcelona, after confirming payment. We do not process orders on weekends or public holidays.
The method available for your address and the estimated delivery time will be confirmed before you complete your purchase.
Shipping for website purchases
We ship to European Union destinations enabled at checkout. If your address is not available, please contact us before placing an order.
The costs and methods available for each address are confirmed before accepting the order. Contact us if you need to confirm a destination or delivery time.
Tracking and delivery issues
We will provide tracking when it is available for your shipment. Public holidays and logistical issues may affect estimates; if there is a significant delay, contact us so we can investigate.
If your order is lost, arrives damaged, or contains an incorrect item, write to tienda@justaboutjames.com. Keep the packaging and provide photographs where possible. We will handle the issue and the appropriate solution.
If an incorrect address or failure to collect requires a new shipment, we will tell you its cost beforehand. We will not apply arbitrary charges or limit your legal rights.
Buying on Wallapop: benefits and things to know
Benefits:
For JAJ listings that state free shipping, the buyer does not pay for that specific shipment.
Wallapop Protection lets you pay within the platform, track delivery, and use its procedure for reporting issues.
The transaction and communications are recorded on Wallapop.
Things to know:
Free shipping applies only when expressly stated in the listing.
Wallapop may charge the buyer its Wallapop Protection fee or other platform charges; check the total amount before accepting the purchase.
Destinations, methods, delivery times, and procedures for issues depend on the platform.
To retain Wallapop coverage, you must pay and report issues within the platform and comply with its deadlines.
The platform’s protection complements, but does not replace, your legal rights against JAJ as a professional seller.
WhatsApp orders
Before payment, we will confirm the address, availability, shipping cost, estimated delivery time, and total amount in writing. Website rates apply only when stated in that confirmation.
Returns and refunds
Withdrawal from distance purchases: 14 days
For purchases on our website, subject to applicable legal exceptions, you have 14 calendar days from receipt to notify us that you wish to withdraw, without having to give a reason.
After notifying us of your decision, you must return the item within the following 14 calendar days. The buyer bears the direct cost of a change-of-mind return, unless JAJ has agreed to cover it or failed to inform the buyer of that cost beforehand.
You may examine the item to check its nature, characteristics, and functioning. Handling beyond this examination may reduce its value; missing original packaging does not automatically cancel the right of withdrawal.
How to notify us
Write to tienda@justaboutjames.com or send an unequivocal statement to our address. Include your name, order, item, and decision to return it. You may use the form below. You do not have to explain your reason or wait for authorization to exercise your right of withdrawal.
Contacting us before shipping helps identify the parcel and coordinate receipt.
Return address: Just About James — Carmen Martha Stich Guerra · Carrer d’Anselm Clavé 60 · 08186 Lliçà d’Amunt, Barcelona, Spain
Pack the item appropriately. We recommend a tracked shipment and keeping proof of postage.
Refund following withdrawal
We will refund the relevant payments, including standard delivery for a full return, within 14 calendar days of your notification. The additional cost of a more expensive delivery option chosen by you is not refunded. We may withhold the refund until we receive the item or proof of its return, whichever occurs first, unless we offer to collect it.
We will use the same payment method unless you expressly agree otherwise at no cost to you. The time it takes to appear in your account may depend on the payment provider.
Defective, damaged, or incorrect items
If you receive an item that is defective, damaged in transit, or different from the one purchased, contact us. Include your order details and describe the problem; provide photos or video where possible. Missing images do not, by themselves, remove your rights.
We will coordinate collection or return with you. JAJ bears the costs necessary to resolve a lack of conformity. Do not arrange extraordinary services without agreeing them with us beforehand.
The applicable remedy is detailed in the Warranty section. An issue caused by a defect is not treated as a simple change of mind.
Discounted products and exceptions
Discounted products retain their legal rights.
The right of withdrawal may be excluded in cases provided for by law, such as goods made to your specifications or clearly personalized, and certain sealed goods unsuitable for return for health or hygiene reasons after unsealing. We will inform you before purchase when an exception applies.
Not all James Mods watches or jewelry items are excluded: choosing a catalog variant is not enough to make a piece personalized.
Other sales channels
Wallapop: use its procedure to report issues and request remedies covered by the platform within its deadlines. Wallapop’s protection and rules do not replace your legal rights against JAJ as a professional seller. You can also contact us to exercise them. The deadlines and procedure applicable to a Wallapop purchase are explained through that channel, without prejudice to the legal right of withdrawal against JAJ when the transaction is a distance sale between a professional and a consumer.
WhatsApp: orders concluded at a distance retain the legal 14-day right of withdrawal where applicable.
Physical shop: voluntary change-of-mind returns are governed by the terms communicated before purchase. Rights concerning defective or non-conforming products remain in place.
Model withdrawal notice
To Just About James — Carmen Martha Stich Guerra, Carrer d’Anselm Clavé 60, 08186 Lliçà d’Amunt, Barcelona, Spain; tienda@justaboutjames.com:
I hereby withdraw from the purchase of the following item:
Item and order number:
Purchase date:
Receipt date:
Buyer’s name:
Buyer’s address:
Date of this notice:
Signature, only if submitted on paper:
Warranty
Legal warranty
New goods sold by JAJ to consumers are covered by three years of liability for lack of conformity from delivery. This protection is not limited to watches.
For pre-owned goods, a shorter period may be agreed before purchase, but it cannot be less than one year. Without such an agreement, the period is not automatically reduced because an item is vintage.
What it covers
The warranty covers lack of conformity, such as an original defect, incorrect functioning, or characteristics that do not match the contract. For pre-owned items, age, condition, and characteristics that were disclosed and validly accepted are taken into account.
Normal wear, impacts, use contrary to specifications, and damage caused by an outside repair are not original defects. However, batteries, straps, and other components are not absolutely excluded if they have a lack of conformity. Third-party intervention does not automatically remove rights concerning unrelated defects.
For watches, follow the specific water-resistance and usage specifications in the listing or documentation.
How to request assistance
Write to tienda@justaboutjames.com with your order or proof of purchase, the item, and the problem. Photographs or videos may help with our initial assessment.
We will coordinate inspection and the necessary transport. Bringing the goods into conformity is free for the consumer, including transport, materials, and labor. If inspection reveals a fault outside the warranty, we will explain the findings and any optional service or cost before seeking your acceptance.
Remedies
You may request repair or replacement, subject to the legal limits of impossibility or disproportionate cost. Where applicable, a price reduction or termination of the purchase will be available. The remedy will be provided within a reasonable time and without significant inconvenience.
Any additional commercial warranty offered by a manufacturer will be expressly stated and does not replace JAJ’s legal liability.
If you bought through Wallapop, you may also use its procedures. The end of its review period does not, by itself, extinguish your legal rights against the seller.
Secure shopping
Clear information and personal service
At Just About James, we select watches, jewelry, accessories, and gifts for him and for her. We help you learn about each piece before choosing and support you after purchase too.
Choose your sales channel
On our website: check the listing and variant, review the total amount, and use the payment methods enabled at checkout.
On Wallapop: items linked from our catalog can be purchased within the platform. Listings that state it offer free shipping, together with the Wallapop Protection applicable to the transaction. Review the final amount and protection terms before paying.
Via WhatsApp: we confirm availability, the item, amount, and delivery terms in writing. If we use Bizum Business, you review and authorize the payment request in your banking app.
In our shop: visit us at Carrer d’Anselm Clavé 60, Lliçà d’Amunt. Check availability beforehand if you are coming for a specific item.
If there is a problem
If your order arrives damaged, is incorrect, or has a defect, contact us so we can handle it. Distance purchases have a legal 14-day withdrawal period where applicable, in addition to rights concerning lack of conformity.
On Wallapop, report issues using the platform’s procedure to retain its protection. Your legal rights against JAJ remain applicable.
Shop and warehouse: Just About James · Carrer d’Anselm Clavé 60 · 08186 Lliçà d’Amunt, Barcelona, Spain
You may send your inquiry at any time. We will reply during our service hours; we do not offer immediate 24-hour assistance.
For purchase inquiries, include your order number and the channel through which you bought it. If you purchased on Wallapop, also use its messaging and procedures for platform-related issues.